I arrived in Dubai yesterday evening, but unfortunately my baggage didn’t. For reasons unknown, it was never loaded on the plane from Copenhagen, so I waited for over an hour at the baggage carousel in Dubai. I then went to the lost luggage office at the airport and filed a report. They informed me that my bag would be on the plane tonight and that I would be contacted regarding delivery. However, no one has contacted me and when I tried to call the 24h number for the office in Dubai, nobody answered the phone.
Instead, I was tortured by the most terrible, noisy music at full blast, so after 30 minutes I had enough of it and hung up. The online file-tracking system hasn’t been to much help either. I have now sent a not-so-friendly mail to Austrian Airlines complaining about the situation. I’ve traveled a lot through the years and it is not the first time that my bag does not reach the intended destination. However, it is the first time that I have experienced such poor service regarding delayed baggage. Thanks a lot for messing up my evening, Austrian Airlines!