The food on board was not that impressive either… (though, the flight was operated by Lufthansa, so I guess I can’t blame that on Austrian Airlines:) )
I arrived in Dubai yesterday evening, but unfortunately my baggage didn’t. For reasons unknown, it was never loaded on the plane from Copenhagen, so I waited for over an hour at the baggage carousel in Dubai. I then went to the lost luggage office at the airport and filed a report. They informed me that my bag would be on the plane tonight and that I would be contacted regarding delivery. However, no one has contacted me and when I tried to call the 24h number for the office in Dubai, nobody answered the phone.
Instead, I was tortured by the most terrible, noisy music at full blast, so after 30 minutes I had enough of it and hung up. The online file-tracking system hasn’t been to much help either. I have now sent a not-so-friendly mail to Austrian Airlines complaining about the situation. I’ve traveled a lot through the years and it is not the first time that my bag does not reach the intended destination. However, it is the first time that I have experienced such poor service regarding delayed baggage. Thanks a lot for messing up my evening, Austrian Airlines!
7 Comments
Hope they find it soon.
I hope they find it, pray!
They have found it…I just hope that they contact me for delivery. i’m started to get really annoyed with Austrian Airlines.
Yeaaaah!!! That’s a relief! Thank God!
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isn’t so erking when you get to your final destination before you luggage ps. lufsthanza and alitalia are the worst companies to fly with i learned my lesson a few years back
I have lost my luggage several times before when flying with SAS and British Airways. They took really good care of everything, but Austrian Airlines has just been such a big joke when it comes to customer service..
I remember that, when next i try to cruise around the globe stay away from austrian airlines